AI Chatbots and Assistants for Customer and Team Support
Codaphic develops AI chatbot experiences that can use approved business information to help answer questions and guide users. Chatbots can be integrated into websites and connected workflows, subject to the chosen platform and technical requirements.
Potential chatbot capabilities
- Website chat interfaces
- Business knowledge-base integration
- Lead capture and enquiry routing
- Frequently asked question assistance
- Integration planning for messaging and internal systems
- Human handoff for questions that need a person
Typical project stages
- Identify the chatbot's purpose and audience
- Prepare and review approved knowledge sources
- Build the interface and connect the required services
- Test responses, escalation and lead capture
Discuss an AI Chatbot
AI responses should be tested and monitored. Sensitive decisions and important customer requests should have an appropriate human review path.